Carlos is our dedicated front desk clerk at HRG, known for his outstanding customer service and unwavering commitment to guest satisfaction. As the first point of contact for many of our visitors, Carlos sets a positive and welcoming tone that resonates throughout their stay.

From the moment guests arrive, Carlos's friendly smile and professional demeanor make them feel at ease. His efficiency and attention to detail ensure a smooth and swift check-in process, even during the busiest times. Carlos's ability to handle multiple tasks with grace and precision means that every guest receives personalized attention, no matter how hectic the day might be.

Carlos is well-versed in the local area and is always ready with a wealth of information and recommendations. Whether guests need directions to nearby attractions, suggestions for the best dining spots, or assistance with transportation, Carlos provides insightful and helpful advice. His local knowledge and willingness to go the extra mile make him an invaluable asset to our team.